Shape cities while reinventing how people live, work and travel.

A Global Industry, Built to shape how people live, work and travel

Property, retail and hospitality form one of the world’s largest economic ecosystems, spanning a $6.95 trillion global commercial real estate market and a global travel and tourism sector contributing $11.7 trillion to world GDP.

This scale spans every major hub:

France: the world’s most visited country, welcoming a record 102 million international visitors in 2025 and generating €77.5 billion in tourism revenue.
Spain: the world’s second most visited country, with 96.8 million foreign visitors and €134.7 billion in tourism revenue in 2025, tourism accounting for over 12% of its GDP.
United States: the world’s largest commercial real estate market, anchored by North America’s 33% share of global real estate value.
United Kingdom: one of the world’s top three tourism earners, alongside a retail sector where e-commerce represents around 27% of total sales, among the highest shares globally.

Companies across the sector share the same challenge: reinventing physical spaces and customer experiences for a digital first, more mobile world, while managing rising costs, changing consumer habits and the pressure to decarbonise buildings and travel. This is where ABGi operates, helping them secure R&D tax credits and innovation funding to power that transformation.

Key Strategic and Operational Challenges for the Sector

Smart Buildings and PropTech

Integrating sensors, IoT and data platforms to optimise energy use, space management and tenant experience across property portfolios.

Digitalisation of the Customer Experience

Deploying e-commerce, mobile apps and AI powered personalisation to meet rising expectations across retail, hospitality and property services.

Sustainability and Decarbonisation

Reducing the carbon footprint of buildings, which account for close to 30% of global energy use, while meeting tightening green building standards.

Changing Consumer and Occupier Behaviour

Adapting to hybrid work, experience driven retail and shifting travel patterns that are reshaping demand for offices, stores and hotels.

Workforce and Talent Shortages

Addressing recruitment and retention challenges across hospitality and retail, sectors historically exposed to high staff turnover.

Asset Repricing and Investment Cycles

Navigating higher interest rates, changing valuations and selective investor appetite across office, retail and hospitality assets.

Key figures for the sector

$ 6.95T

Global commercial real estate market size in 2025

$ 11.7T

Contribution of travel and tourism to global GDP in 2025

300 M

Jobs supported by the global travel and tourism sector, 1 in 10 worldwide

1.6B

International tourist arrivals recorded globally in 2025, a new record

Focus on the 4 Strategic Levers

Innovation

Research and development of smart building technologies, digital twins and AI powered space management tools.
Development of new customer experience concepts blending physical and digital retail and hospitality journeys.
New materials and construction methods to improve energy efficiency and reduce build costs.

Operations & Performance

Optimising occupancy, footfall and revenue management across property, retail and hospitality assets.
Streamlining supply chains and logistics to support omnichannel retail and just in time replenishment.
Building more resilient operating models to absorb rising costs and changing demand patterns.

Technology

AI and predictive analytics to personalise customer journeys and optimise pricing and inventory.
IoT and smart building systems to monitor and reduce energy consumption in real time.
Automation and robotics to improve efficiency in logistics, housekeeping and back office operations.

ESG & Sustainability

Accelerating the decarbonisation of buildings through retrofitting and low carbon construction.
Reducing waste and water use across retail supply chains and hospitality operations.
Scaling green certifications and sustainable tourism practices to meet traveller and investor expectations.